Terms of Service

These Terms of Service ("Terms") apply when you visit blushandbroomcleaning.com, request a quote, book a cleaning, communicate with us about a service, or receive a service arranged through Blush & Broom Cleaning Company ("Blush & Broom," "we," "us," or "our").

By booking, paying for, keeping an appointment, electronically accepting these Terms, or receiving a service arranged through Blush & Broom, you agree to these Terms. If you do not agree, do not book or receive services through Blush & Broom.

You must be at least 18 years old and have authority to arrange service at the property.

Your agreement may include these Terms, the booking confirmation, the service-specific checklist, approved written changes, and any promotion agreement you separately accept. They should be read together. If they conflict: an approved written change controls for the specific change it describes; an offer-specific promotion agreement controls for that promotion; the booking confirmation and service checklist control the booked scope, date, and price; and these Terms control all other matters.

Blush & Broom arranges and administers residential and specialty cleaning services through independently operated cleaning providers. A provider assigned through Blush & Broom to perform booked work is called a "Service Professional" in these Terms.

Your service agreement is with Blush & Broom. Service Professionals are engaged by Blush & Broom, not hired or contracted directly by you, and they are not your employees. Blush & Broom manages customer-facing booking, scheduling, payment, communication, quality follow-up, and issue resolution. Service Professionals independently operate their cleaning businesses and perform services subject to their agreements with Blush & Broom and applicable law.

This section describes Blush & Broom's intended operating model. Legal classification depends on applicable law and the actual working relationship; these Terms do not override either.

You may book online, by phone, or through another method Blush & Broom makes available. You agree to provide accurate information, including: your name, phone number, and email address; the service address; the property's size and condition; the service type, requested areas, exclusions, and add-ons; access, parking, gate, alarm, and pet instructions; and a valid payment method when required.

Our quote, schedule, staffing, and expected service time rely on the information you provide. Tell us before the appointment if anything changes.

The work will be based on the service type, add-ons, exclusions, and notes shown in your booking confirmation or otherwise confirmed in writing.

Flat-rate prices assume that the property's size, condition, occupancy, pets, and requested scope were described accurately. If the property requires materially more work than reasonably expected, Blush & Broom may ask you to approve additional time or cost or to choose which priorities should be completed within the original booking.

Hourly service purchases a set amount of cleaning time. The Service Professional will work through the agreed priorities, but Blush & Broom does not guarantee that every requested area or task can be completed within the purchased time. You may approve additional time when scheduling permits.

Changes to the service must be approved through Blush & Broom. A Service Professional is not authorized to make a separate agreement with you or accept off-platform payment for additional work.

Unless Blush & Broom specifically agrees otherwise in writing, Service Professionals do not use ladders. They also do not handle biohazards, treat active infestations, move heavy furniture or major appliances, dispose of large quantities of trash or hazardous material, or perform work requiring a license or specialized equipment outside the booked service.

Quoted cleaning time assumes the Service Professional can reasonably access the surfaces and areas included in the booking. Before the appointment, please pick up clothing, toys, dishes, paperwork, and other items that would block access.

You are responsible for providing safe and timely access to the property. Before the appointment: provide working door, gate, lockbox, alarm, elevator, and parking instructions; make sure electricity and running water are available; secure pets when needed; remove or identify fragile, irreplaceable, or unusually valuable items; move heavy furniture or appliances before arrival if you want the area behind or underneath cleaned; and make the property reasonably safe for cleaning.

Blush & Broom and each Service Professional reserve the right to refuse, pause, limit, reschedule, or stop service when reasonably necessary to protect health, safety, property, or lawful business operations. Examples include weapons, threats, harassment, abusive or inappropriate conduct, disconnected utilities, severe clutter or hoarding conditions, active infestations, biohazards, illegal activity, unsafe structures, uncontrolled animals, or property conditions materially different from the information provided at booking.

A Service Professional may leave immediately if they reasonably feel unsafe or threatened. Blush & Broom will try to explain the reason and available next steps when circumstances permit.

A valid working credit or debit card or other approved electronic payment method must be kept on file unless Blush & Broom agrees otherwise in writing. Blush & Broom may collect payment-card information from you and submit it to our third-party payment processor. The payment processor stores the payment method for future authorized charges. Blush & Broom does not store your full card number. Receipts are sent to the email address on file.

You authorize Blush & Broom and its payment processors to use the payment method you provide for: the booked service, any applicable service fee, applicable taxes, and approved add-ons; additional time or scope changes you approve; applicable cancellation, rescheduling, or lockout fees; and other charges specifically disclosed and authorized through the booking process.

Up to 24 hours before a scheduled service, Blush & Broom or its payment processor may request a temporary authorization, generally for the estimated booking total, to confirm that the payment method is valid. The hold may reduce the customer's available account balance or available credit, but the funds are not transferred to Blush & Broom at that time. An authorization hold is not a completed charge. The customer's bank or card issuer controls when the held funds or credit become available again after a void or release, which commonly takes several business days.

Please give us as much notice as possible if your plans change.

Unless Blush & Broom approves an exception because of an emergency or another circumstance:

Cancellation with less than 24 hours' notice: $75 fee.

Rescheduling with less than 24 hours' notice: $50 fee.

Lockout: A fee equal to the greater of $100 or 50% of the service price for that appointment if the Service Professional cannot access the property at the scheduled time and no workable access arrangement is available.

These fees compensate for reserved time and lost work opportunities. Approved exceptions are at Blush & Broom's discretion and will be confirmed in writing.

Blush & Broom may offer promotional pricing that is conditioned on completing a stated number of recurring services. A promotion applies only when Blush & Broom provides it to you in writing and you separately accept the offer-specific terms. The specific written offer controls over this general section. A public description of a promotion is not a promise that the offer is available to every customer.

When possible, inspect the work before the Service Professional leaves. If something within the agreed scope was missed, contact Blush & Broom as soon as possible and no later than 24 hours after service. Include photos of the affected areas when practical.

For a qualifying concern reported within that period, Blush & Broom may arrange a return visit to re-clean the missed areas or provide another proportionate resolution. A re-clean does not include new work, added areas, or conditions outside the original booking.

Concerns reported more than 24 hours after service may not qualify because the condition of the property can change after the Service Professional leaves. Payments for completed cleaning services are generally non-refundable.

Tell Blush & Broom promptly about suspected damage, breakage, missing property, or another concern connected with a service. Before service, secure cash, jewelry, prescription medication, firearms, important documents, and items with high monetary or sentimental value. Identify delicate, damaged, loose, improperly installed, or irreplaceable items that require special care.

Unless you tell us otherwise before service, common household surfaces are assumed to be properly installed, stable, and sealed for normal cleaning. Blush & Broom and a Service Professional are not responsible for damage caused by pre-existing wear, deterioration, loose fixtures, improper installation or assembly, manufacturer defects, or an unsealed or unsuitable surface, except to the extent applicable law requires otherwise.

Blush & Broom or a Service Professional may take photos or videos for internal service records, quality assurance, condition documentation, damage review, or proof of completion.

We will not publicly share images that identify you, your address, people in the home, private documents, or personal information without permission. If we want to use before-and-after images for marketing, we will request permission first.

You agree not to directly hire, schedule, or pay a Service Professional introduced through Blush & Broom outside Blush & Broom's booking process during your relationship with Blush & Broom and for nine (9) months after your last Blush & Broom service, unless Blush & Broom gives written permission.

If you violate this section, you agree to pay Blush & Broom a $5,000 finder's fee, to the extent permitted by applicable law.

Blush & Broom may interview, screen, or review Service Professionals according to its internal standards. If you request confirmation of a background check for a Service Professional, Blush & Broom may provide an attestation that a check was completed when legally appropriate. Blush & Broom does not provide the full background-check report to clients.

By giving us your phone number or email address, you agree that Blush & Broom may contact you about quotes, bookings, appointment reminders, access, service updates, payments, customer support, and related business matters.

Message and data rates may apply. Message frequency varies. You may opt out of automated text messages by replying STOP. For help, reply HELP or email [email protected]. Opting out of automated messages does not prevent us from contacting you when needed to perform a service you requested, where permitted by law.

Text-message consent and opt-in information will not be sold or shared with third parties for their unrelated marketing.

We may share information with Service Professionals, payment processors, scheduling and communication platforms, and other vendors when reasonably needed to provide services, process payments, communicate with you, operate the business, prevent fraud, or comply with law.

You may not use the website or services for an unlawful, abusive, fraudulent, or disruptive purpose. You may not interfere with the website, attempt unauthorized access, or misuse Blush & Broom's systems, content, name, logo, or communications.

Website text, images, logos, graphics, layout, and other content belong to Blush & Broom or its licensors and are protected by applicable law. You may not reproduce or distribute them without permission except as allowed by law.

In-home services involve ordinary health, safety, property-access, and interpersonal risks. You agree to take reasonable steps to protect household members, guests, pets, Service Professionals, and property during the appointment.

Tell Blush & Broom before the appointment about a contagious illness or another condition that may make service unsafe. Blush & Broom or the Service Professional may modify or reschedule service when reasonably necessary for safety.

To the fullest extent permitted by law, Blush & Broom will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, data, goodwill, or business interruption.

To the fullest extent permitted by law, Blush & Broom's total liability for a claim related to a website visit, booking, or service will not exceed the amount paid for the service giving rise to the claim.

Some laws do not allow certain liability limitations, so some or all of this section may not apply to you.

To the extent permitted by law, you agree to indemnify and hold harmless Blush & Broom, its owners, employees, contractors, agents, representatives, and Service Professionals from claims, losses, liabilities, damages, costs, and reasonable attorney's fees arising from: inaccurate or incomplete information you provide; unsafe property conditions or failure to provide access; your violation of these Terms or applicable law; or unauthorized direct hiring or off-platform booking of a Service Professional.

If you have a concern about a charge, contact Blush & Broom first so we can review it and try to resolve the issue.

You remain responsible for valid charges for services, approved changes, and disclosed fees. If a chargeback is determined to be fraudulent or made in bad faith, Blush & Broom may pursue the unpaid amount and any costs or remedies allowed by law.

You may stop using Blush & Broom's services at any time, subject to fees, payment obligations, or written promotional commitments that already apply to an existing booking.

Blush & Broom may decline future bookings or suspend or terminate a service relationship when reasonably necessary because of nonpayment, an invalid payment method, failed authorization, unsafe or unsanitary conditions, threats, harassment, abusive or inappropriate conduct, repeated access problems, material misrepresentation about the property or requested work, suspected fraud, repeated policy violations, or another material breach of these Terms.

When practical, Blush & Broom will provide notice by text message and/or email to the contact information on file. Blush & Broom may act immediately and without advance notice when necessary to protect a person or property, respond to suspected fraud or unlawful activity, or prevent material harm.

These Terms may be accepted electronically. Booking, clicking to accept, signing electronically, paying, keeping an appointment, or receiving services may constitute acceptance to the extent permitted by law. Electronic signatures and records have the same effect as originals where permitted by law.

Blush & Broom may update these Terms. The current version will be posted on the website with an updated effective date. Changes apply prospectively when posted unless a different date is stated or applicable law requires otherwise.

The terms in effect when you book generally apply to that booking. Your continued use of the website or services after revised Terms take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-law rules. Any legal action concerning these Terms, the website, a booking, or services must be brought in the state or federal courts located in or serving Douglas County, Nebraska, unless applicable law requires otherwise.

Blush & Broom Cleaning Company

Omaha, Nebraska

Email: [email protected]

Website: https://blushandbroomcleaning.com

Questions about the Terms? Contact Blush & Broom about booking, scope, access, payment, or service policies.