Official customer summary · Version 1.0
Service Terms
A guide to the policies most likely to affect your cleaning appointment. This summary supports, but does not replace, our complete Terms of Service.
Read the Full Terms of Service →Before your cleaning
Your booked service
Your confirmation defines the service, rooms, add-ons, and conditions included. Please let us know before the appointment about any changes in property size, condition, access, occupants, pets, utilities, or requested work. If the scope is materially different, Blush & Broom may revise the price or time with your approval, limit the work to the booked scope, or reschedule.
Preparing the property
Please provide safe, timely access; working water and electricity; a reasonable indoor temperature; and enough cleared space for the booked work. Secure valuables, fragile or irreplaceable items, important papers, medications, and cash. Identify delicate surfaces or special-care materials before work begins.
Pets, hazards, and safe working conditions
Keep pets safely secured when needed. To help us work safely and protect your home, our cleaning professionals do not use ladders or move heavy furniture. If you would like an area behind or beneath furniture cleaned, please move the furniture before the appointment. Inside-cabinet cleaning must be booked in advance, and cabinets must be completely emptied before service. Biohazards, active infestations, severe hoarding, threatening conduct, disconnected utilities, uncontrolled animals, or unsafe structures may cause an area to be skipped or service to be refused, paused, or stopped.
Appointment changes and access fees
Cancellation policy
We understand that plans change. If you need to cancel your appointment, please do so at least 24 hours in advance to avoid a cancellation fee. Cancellations made with less than 24 hours' notice will be charged $75 to the payment method on file.
Rescheduling policy
Need to move your appointment? We're happy to help find a new time that works for you. Rescheduling requests made with less than 24 hours' notice will incur a $50 fee. To reschedule, contact us as early as possible so we can accommodate your preferred time.
Lockout & access policy
Please ensure our team has safe, workable access to your property at the scheduled time. If we arrive and cannot access the property — due to a missing key, locked gate, no-show, or any other access issue — a lockout fee of the greater of $100 or 50% of the service total will be charged.
Condition guide & time estimates
Time estimates assume the booked scope and a Moderate home condition; they are not fixed-time guarantees. If conditions are heavier, we'll discuss any recommended change to time, price, or scope before proceeding—no surprises.
Light
Recently or routinely maintained
Light dust, smudges, crumbs, or floor soil, with little grease or soap buildup. The booked routine-cleaning scope normally fits.
Moderate
Typical lived-in condition
Ordinary dust, fingerprints, crumbs, pet hair, and moderate kitchen or bathroom buildup. This is the basis for the standard time estimate.
Heavy
Buildup visible in several areas
Heavier grease, soap scum, dust, pet hair, floor soil, or detail work beyond routine maintenance. Added time, price, or a revised scope may be recommended.
Extensive
Widespread or long-standing buildup
Multiple booked areas need intensive scrubbing or detailing and materially exceed the booked scope. A Deep Clean, revised service, or rescheduling may be recommended.
Examples are representative. We assess overall buildup across the booked areas — not one isolated spot. Access, clutter, hazards, and added requests are evaluated separately.
Payments & important policies
Payment method and charges
A valid working payment method must remain on file. Blush & Broom may collect card information and submit it to our payment processor, which stores the payment method for future authorized charges. Applicable taxes may be added where required. Up to 24 hours before service, a temporary authorization for the estimated booking total may be requested. This may reduce your available balance or credit, but the funds have not been transferred to Blush & Broom and it is not a completed charge. Your financial institution controls when funds become available again after a void or release, which commonly takes several business days.
After service
If something was missed
Inspect the work when possible. If something within the agreed scope was missed, contact us as soon as possible — preferably while the cleaning professional is present or within 24 hours after service. We may request photos or details. Depending on the circumstances, the resolution may be a correction, follow-up visit, service credit, or another reasonable solution. Completed cleaning services are generally non-refundable.
Photos and service records
Blush & Broom or the cleaning professional may take reasonable before-and-after or condition photos to document scope, quality, damage, safety concerns, or service issues. Personally identifying or promotional use is subject to our complete Terms of Service and applicable permission requirements.
We're here to help
From booking through follow-up, Blush & Broom is your point of contact. If scheduling, illness, safety, quality, or availability requires a change, we'll coordinate it for you. Send schedule updates, payment questions, special requests, scope changes, or service concerns to us so we can help quickly and keep everyone informed.
Keeping service safe and workable
A successful appointment relies on more than a scheduled time — it requires honest booking details, safe and accessible conditions, a valid payment method, and mutual respect throughout. Should a concern surface in any of these areas, or if we identify signs of fraud or a pattern of policy violations, we may place the appointment on hold and reach out to work through the situation together. The outcome will depend on what we find: in many cases we can adjust the scope or find a new time; in others, we may need to discontinue service going forward. We will do our best to explain our decision by text or email when the situation allows, though circumstances that put people or property at risk may require us to act without delay.
Questions before your cleaning?
We're happy to help with your appointment, scope, access, payment, or service questions.
(660) 228-2627 · [email protected]